FAQs


 

  1. When will my order be shipped?

Your parcel will be processed shipping within 24 hours. You will receive a shipping notification email with tracking number later. The email address is the one you left in your order.

  1. What information is needed to check my order?

Your email address or full name at least. If you can offer the order number start with AWE will be greatly appreciated.

  1. How long will it take to get the item?

Please check our shipping page for approx. time. And you could also contact us to get an updated shipping time for your target items especially you have a scheduled trip to catch up.

  1. Which size should I take?

If you are not sure about the size after viewing the product page, please contact us, we will have a recheck and suggest a suitable size for you.

  1. Can I buy in separate sizes?

Yes. Separate sizes is OK. Please leave notes when placing the order. Please note down the size of top and bottom each.

  1. Can I exchange after receiving the item?

Please contact us at service@sunifty.com to ask for an exchange. Our customer service team will further deal with your requirement and do our best to help you.

  1. I only receive partial orders, other items are missing?

Your order has been shipped in partial parcels. You will get them all soon. Please check the email shipping notifications and contact our service team.

  1. Do you accept O. Box address?

Considering shipping stability, P. O. Box address is not recommended. Because packet loss happens frequently when shipped to P. O. Box.

  1. Can I add to my order after it is placed?

   Yes, you can, just contact our customer service please.

  1. Can I change the size/color/address after it is placed?

Please contact us as soon as possible, so we can change and fix the shipping address in time before shipping.

  1. Can I use different currency instead of US Dollars, please?

The price can be quoted in other Currency in real time, your card will show in your national currency though the bill reflects US Dollars.

  1. How can I cancel the order?

Yes, you cancel the order. Please contact us as soon as possible. So we can cancel and full refund the order before it is shipped.

  1. How to return?

Please send us 3 photos, one of the item, one of item in the transparent logo bag, and another of attached flat mail bag with its sticker. You could check the Returns & Exchanges Page for more options & details.

  1. How to check the shipping status?

Please check the notified shipping tracking number. And you can contact customer service for an approx. delivery date or more information.

For more questions & details, please contact us at service@sunifty.com